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Nepal Telecom Customer Care
Nepal Telecom(NT) is one and only one state-owned telecommunications service provider of Nepal. Commonly known as Nepal Doorsanchar Company Ltd().Some of the important services provided by Nepal Telecom are Lease Line Services, Basic Telephony, Internet Lease Line, Payphone,3G,4G, Intelligent Network, Voice Mail, GPRS, MMS, MPOS, ADSL, Fiber to Home, etc. According to Nepal Telecommunications Authority; February 2019(Statista reports), Nepal telecom occupied 54 percent of the telephone market in Nepal following by Ncell with 41 percent.
So, we can say Nepal Telecom is one of the leading telecom service providers in Nepal. For Telecom Service Providers like Nepal Telecom to grow business, communicating for their customers everywhere without creating difficulties has become an important part. Also Because of the high demand, the Ntc network user may encounter common problems, such as slow 4 G connectivity, call drop, poor network, etc. To address these customer complaints, Nepal telecom has provided customer support & NTC complaint number and you can easily contact them.
Currently, NTC has a complaint program only via telephone calls. Soon they will offer services via SMS, email, and webchat or maybe a chatbot.
Nepal Telecom Customer Number listed below
For General NTC Question and Answer
| Serial No. | Customer Care Number | Charges | Description |
| 1 | 197 | Free | For asking general Ntc Questions. |
For Landline
| Serial No. | Customer Care Number | Charges | Description |
| 2 | 198 | Free | For wireline(landline/PSTN, ADSL) troubleshooting, complain, Maintenance and suggestion |
For GSM and CDMA
| Serial No. | Customer Care Number | Charges | Description |
| 3 | 1418 | Free | For Wireless (GSM and CDMA) troubleshooting, complain and suggestion |
For VOIP
| Serial No. | Customer Care Number | Charges | Description |
| 4 | 188 | Free | For VOIP Complain |
For Prepaid
| Serial No. | Customer Care Number | Charges | Description |
| 5 | 1498 | Free | For Prepaid related information and complain and suggestion |
SLC Examination
| Serial No. | Customer Care Number | Charges | Description |
| 6 | 1600 | Rs. 1 / 20 sec | For SLC Examination Enquiry |
HSEB Examination
| Serial No. | Customer Care Number | Charges | Description |
| 7 | 1601 | Rs. 1 / 20 sec | For HSEB Examination Enquiry |
TU Examination
| Serial No. | Customer Care Number | Charges | Description |
| 8 | 1602 | Rs. 1 / 20 sec | For TU Examination Enquiry |
Value-Added Services
Value-added services are all the additional services provided by mobile operators other than basics services like messages and calls. For example, Ringback tone is value-added services, Schools/Colleges for General and Emergency notices(voice value-added services) is also an example of value-added services provided by NTC.
| Serial No. | Customer Care Number | Charges | Description |
| 9 | 1605 | Rs. 1 / 20 sec | For Value-added services help assistance |
In Services and Assistance
| Serial No. | Customer Care Number | Charges | Description |
| 10 | 1412 | Budget Call( Low charge for International calls) | |
| 11 | 1650 | Free | For Management and call of EasyCall(Prepaid calling cards) |
| 12 | 1660 | Free | Toll-Free Services |
| 13 | 1680 | Free | To Register or Call from PSTN call limit services. |
| 14 | 1681 | Free | For Management of PSTN call limit services. |
| 15 | 1698 | Free | Customer Care for IN services |
Voice Mail Service (VMS) /Voice Message Service / Voice Bank Service Assistance
Voicemail is a voice message which auto left by a caller when the caller is missing or out of reach or busy with another call. Then in the case of Nepal Telecom, the subscriber user will be notified via SMS.
| Serial No. | Number | Charges | Description |
| 16 | 1610 |
|
To listen to voice mail from landlines and mobiles remotely. |
| 17 | 1614 |
|
To transfer calls of voice mails |
| 18 | 1615 | - | To leave voice messages without making calls to voice mail. |
| 19 | 1616 |
|
To listen to voice mail and messages directly. |
Ntc Central Office
| Serial No. | Number | Charges | Description |
| 20 | +97714210131 | - | Nepal Telecom Central Office. |
Visit: Nepal Telecom Official Sites
Executive Director Office / Managing Director Office of NTC
| Serial No. | Number | Location |
| 21 |
|
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. |
Visit: Nepal Telecom Official Sites
Office of Chief Commercial Officer (CCO)
| Serial No. | Number | Location |
| 22 |
|
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. |
Visit: Nepal Telecom Official Sites
Office of Chief Technical Officer (CTO)
| Serial No. | Number | Location |
| 23 |
|
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. (visit: https://www.ntc.net.np/) |
Visit: Nepal Telecom Official Sites
Office of Chief Human Resource Officer (CHRO)
| Serial No. | Number | Location |
| 24 |
|
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. |
Visit: Nepal Telecom Official Sites
Mobile Customer Care
| Location | Number | Charges | Description |
| Tripureshwor, Kathmandu | 4216401 | Free | - |
| Jawalakhel |
5544131, 5536877 |
Please note that ourtechroom.com do not claim the validity of these customer care number and charges and all of these rates and numbers are based as of the published date of this article. For more info visit Nepal telecom official sites.
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