List of Nepal Telecom Customer Care Number | Complain Number | Support Number


👤 Diwas Poudel    🕒 Feb 13 2020    📁 Fix    📜 0 comment

Nepal Telecom Customer Care 

Nepal Telecom(NT) is one and only one state-owned telecommunications service provider of Nepal. Commonly known as Nepal Doorsanchar Company Ltd().Some of the important services provided by Nepal Telecom are Lease Line Services, Basic Telephony, Internet Lease Line, Payphone,3G,4G, Intelligent Network, Voice Mail, GPRS, MMS, MPOS, ADSL, Fiber to Home, etc. According to Nepal Telecommunications Authority; February 2019(Statista reports), Nepal telecom occupied 54 percent of the telephone market in Nepal following by Ncell with 41 percent.

So, we can say Nepal Telecom is one of the leading telecom service providers in Nepal. For Telecom Service Providers like Nepal Telecom to grow business, communicating for their customers everywhere without creating difficulties has become an important part. Also Because of the high demand, the Ntc network user may encounter common problems, such as slow 4 G connectivity, call drop, poor network, etc. To address these customer complaints, Nepal telecom has provided customer support & NTC complaint number and you can easily contact them.

Currently, NTC has a complaint program only via telephone calls. Soon they will offer services via SMS, email, and webchat or maybe a chatbot.

Nepal Telecom Customer Number listed below

For General NTC Question and Answer

Serial No. Customer Care Number Charges Description
1 197 Free For asking general Ntc Questions.

For Landline 

Serial No. Customer Care Number Charges Description
2 198 Free For wireline(landline/PSTN, ADSL) troubleshooting, complain, Maintenance and suggestion

For GSM and CDMA

Serial No. Customer Care Number Charges Description
3 1418 Free For Wireless (GSM and CDMA) troubleshooting, complain and suggestion

For VOIP

Serial No. Customer Care Number Charges Description
4 188 Free For VOIP Complain

For Prepaid

Serial No. Customer Care Number Charges Description
5 1498 Free For Prepaid related information and complain and suggestion

SLC Examination

Serial No. Customer Care Number Charges Description
6 1600 Rs. 1 / 20 sec For SLC Examination Enquiry

HSEB Examination

Serial No. Customer Care Number Charges Description
7 1601 Rs. 1 / 20 sec For HSEB Examination Enquiry

TU Examination

Serial No. Customer Care Number Charges Description
8 1602 Rs. 1 / 20 sec For TU Examination Enquiry

Value-Added Services

Value-added services are all the additional services provided by mobile operators other than basics services like messages and calls. For example, Ringback tone is value-added services, Schools/Colleges for General and Emergency notices(voice value-added services) is also an example of value-added services provided by NTC.

Serial No. Customer Care Number Charges Description
9 1605 Rs. 1 / 20 sec For Value-added services help assistance

In Services and Assistance

Serial No. Customer Care Number Charges Description
10 1412   Budget Call( Low charge for International calls)
11 1650 Free For Management and call of EasyCall(Prepaid calling cards)
12 1660 Free Toll-Free Services
13 1680 Free To Register or Call from PSTN call limit services.
14 1681 Free For Management of PSTN call limit services.
15 1698 Free Customer Care for IN services

Voice Mail Service (VMS) /Voice Message Service / Voice Bank Service Assistance

Voicemail is voice message which auto left by caller when the caller is missing or out of reach or busy with another call. Then in the case of Nepal Telecom, the subscriber user will be notified via SMS.

Serial No.  Number Charges Description
16 1610
  • Local: Free
  • Mobile: AirTime
To listen to voice mail from landlines and mobiles remotely.
17 1614
  • Free
To transfer calls of voice mails
18 1615       - To leave voice messages without making calls to voice mail.
19 1616
  • Free
To listen to voice mail and messages directly.

Ntc Central Office

Serial No.  Number Charges Description
20 +97714210131 - Nepal Telecom Central Office.

Visit: Nepal Telecom Official Sites


Executive Director Office / Managing Director Office of NTC

Serial No.  Number Location
21
  • Tel: 977-1-4243444
  • Fax: 977-1-4241400
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.

Visit: Nepal Telecom Official Sites


Office of Chief Commercial Officer (CCO)

Serial No.  Number Location
22
  • Tel: 977-1-4210202
  • Fax: 977-1-4258233
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. 

 

Visit: Nepal Telecom Official Sites


Office of Chief Technical Officer (CTO)

Serial No.  Number Location
23
  • Tel: 977-1-4210105
  • Fax: 977-1-4210119
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal. (visit: https://www.ntc.net.np/)

Visit: Nepal Telecom Official Sites


 

Office of Chief Human Resource Officer (CHRO)

Serial No.  Number Location
24
  • Tel: 977-1-4210107
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.

Visit: Nepal Telecom Official Sites


Mobile Customer Care

Location Number Charges Description
Tripureshwor, Kathmandu 4216401 Free -
Jawalakhel
5544131, 5536877    

Please note that ourtechroom.com do not claim the validity of these customer care number and charges and all of these rates and numbers are based as of the published date of this article. For more info visit Nepal telecom official sites